Shipping policy

Free standard delivery on eligible metro orders over $99

BAGS TO GO offers free standard delivery on eligible Australian metro/local orders over $99, especially for smaller parcels and orders that can be dispatched from the closest suitable BAGS TO GO warehouse.

For freight purposes, metro generally means capital city and major metropolitan delivery zones as classified by our freight partners. This includes most capital-city metro areas such as Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra plus selected surrounding metro areas. TAS and NT are classified as regional/remote and will incur shipping charges.

Please note that freight companies do not always define metro, regional and remote areas the same way.

Free delivery is designed for eligible metro deliveries and smaller parcels. Bulky items, including 55cm cabin suitcases, medium suitcases, large suitcases, duffle bags and luggage sets, may attract an additional freight contribution depending on your postcode, the size of the carton, the number of cartons and where stock is available.

Any shipping charge will be shown at checkout where possible. If something does not look right, email help@bagstogo.com.au and we can check it for you.

Tracking your delivery

Once your order is dispatched, we will send tracking details where available. If your parcel is sent with Australia Post or StarTrack, we highly recommend downloading the official AusPost app so you can track your parcel, receive trusted delivery notifications and manage delivery options where available. Download it from the Apple App Store or Google Play. If your order is sent with another delivery partner, please use the tracking link provided in your dispatch email.

Regional, remote and external territory deliveries

We subsidise freight where we can, but bulky cartons can be very expensive to send to regional, remote and island locations. If your delivery address is outside a metro/local delivery area, the checkout may calculate a freight contribution based on your postcode and the items in your cart. Some remote, island or external territory locations may not be available for bulky items.

If extra freight is required

In rare cases, the checkout may not be able to calculate an appropriate freight rate for a bulky item or remote location. If this happens, we will contact you before dispatch with your options. These may include paying an additional subsidised freight contribution, changing to a street address or different delivery address, choosing an alternative item, arranging collection where available, or cancelling the order for a full refund.