Returns & Exchanges

At Bags To Go, we will happily refund or exchange your purchase (in original condition) within 30 days of purchase either in-store or online. View our Refund Policy here.

Please include a copy of your receipt with any postage returns.

Returns can be sent to:

Bags To Go - Returns

76 Gladstone St,

Fyshwick ACT 2609

If you need help with return shipping we can supply a pre-paid Aus Post label, and the package can be dropped at your local Aus Post outlet. The cost of the label (1 label per carton) is then deducted from any refund amount due.

Request a Return Label

Package Size Cost (ea)
Large Suitcase $26.95
Medium Suitcase/Duffle Bag $22.95
Small Suitcase $19.95
Satchel $15.95

Alternatively please send us a message and include your order number and let us know how many packages you are returning. Refunds will be processed once the items have been received back into our warehouse or returned to store, and will be paid via the same method used at checkout. The refund amount will exclude any shipping charges paid.

To exchange an item we recommend placing a new order for the item you are wanting and returning the other for a refund. We will then refund the original purchase once it is received back.

For any questions about our items before you purchase, please send us a message and our customer service team will be happy to help you out!

What if my goods have arrived faulty?

Our warehouses and stores have strict quality control measures in place to ensure you receive the best available item.  If you have received a damaged item (e.g. dented, or slashed), it is possible the damage has been caused during transit.  If there is a chance that this has occurred to your parcel, please contact us immediately upon receiving the item, as the claim must be lodged within 24 hours of the parcel being signed for or delivered.  Bags to Go cannot be held responsible for transit-damaged items that are not claimed within this period.

If your goods have arrived with, or developed a, fault that is covered under warranty, please see our Warranty page for further information, and our claims form.