Returns & Exchanges

Unfortunately, Bags to Go will not offer refunds, credits or exchanges, due to change of mind, on any purchase.  Whilst this does not affect any of your Consumer Rights under Australian Consumer Law, we urge you to choose carefully when purchasing online to ensure you receive a product that suits you.

If you have any questions about our items before you purchase, please send us a message and our customer service staff would be happy to help you out!

What if my goods have arrived faulty?

To ensure that we only ship out products in perfect condition, our warehouses have strict quality control measures in place.  If you have received a damaged item (e.g. dented, or slashed), it is possible the damage has been caused during transit.  If there is a chance that this has occured to your parcel, please contact us immediately upon receiving the item, as the claim must be lodged within 24 hours of the parcel being signed for or delivered.  Bags to Go cannot be held responsible for transit-damaged items that are not claimed within this period.

If your goods have arrived with, or developed a, fault that is covered under warranty, please see our Warranty page for further information, and our claims form.