Store Pickups

I have selected in-store pickup for my order.  When will it be ready?

Unfortunately our stores don't always have the stock for your order immediately available for pickup.

If the store does have the item in stock, then your order will be ready for pickup within 24 hours, and you will receive a phone call and an email from us to confirm that it is ready.

If the store doesn't have the stock, then our dispatch team will organise to have the order transferred there as soon as possible (generally, our standard shipping estimates would apply) and you will receive an email advising you of the tracking details for the transfer.  Then, once your order has arrived, you will receive a phone call us to let you know that it is ready to collect.

If you are concerned about an item's availability, please contact us for more information.

What do I need to bring with me when picking up my order?

Once you've received confirmation that your order is ready for collection, you will need to bring a copy of your invoice (or just show our staff the email on your phone) as well as some photo ID (i.e. licence or passport).

Please note that if you do not bring photo ID, and have not contacted us to organise an alternative form of identification, you may be refused collection of your order.

If the name on your ID does not match the name on your order, we recommend contacting us prior to collecting to ensure that the process goes smoothly.

Please note that due to fraud protection purposes our stores will record your ID number when you collect your order.  The information will be stored securely on our server and safely destroyed once it is no longer required.  If you have any questions or concerns regarding this, please contact us for more information.

What if I don't collect my order, or change my mind?

Once you have placed your order, it is unable to be refunded. Please see our returns & exchanges policy for more information.