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Most of our suitcases come with built-in fixed TSA combination locks. TSA stands for the Transportation Security Administration. It’s an agency within the US Department of Homeland Security that has authority over the security of the travelling public in the United States. Chiefly concerned with air travel, the TSA employs screening officers in airports, armed Federal Air Marshalls in planes, and mobile teams of dog handlers and explosive specialists. They have stringent demands in regard to accessing luggage for security purposes, and thus staff possess a special and secure tool to open locks as needed; a tool which is unavailable to the general public. With a TSA lock, you can be sure that you can travel safely and securely with your luggage!
Whilst each brand and range may have a slightly different design of TSA lock, most follow the same basic proceedure for unlocking and setting. To open your luggage for the first time, ensure that the dials on the lock are set to 0-0-0 , and then slide the latch to release the zip pullers from the lock. More detailed instructions on setting and using TSA locks can be found inside your case, or through one of the dropdowns below.
It is very rare that a TSA lock becomes faulty under normal use. If you are experiencing an issue with your TSA lock, generally it would be due to some form of impact damage (possibly caused by mishandling by airline staff, see details under Transit Damage on our Warranty page), or due to setting the lock incorrectly.
If you have forgotten your combination code, or it has been set incorrectly, unfortunately, for security reasons, there is no easy way to reset it. You will either have to visit a repair centre, and they will replace the lock at your cost, or you can cycle through, and test, all the combinations (from 0-0-0 to 9-9-9) which takes approximately 1 hour.
Detailed instructions including pictures can be found at the link below:
