Shipping & Delivery
How much is shipping?
We offer FREE* deliver on all orders over $80. A flat shipping rate of $10 applies to all orders under $80.
*This free delivery offer excludes orders that contain Pelican cases and locations deemed 'GREY ZONES' by our Fastway Courier. An additional shipping fee of $35/carton applies to all orders to be delivered to areas classified as grey zones. Grey zone locations include, but may not be limited to: Northern Territory, Western Australia (metro Perth, as defined by our Fastway Courier, is free), and remote and outback locations.
Delivery to Remote/Regional Locations (Postcode Specific)
*With our low prices, there are some postcodes that it is not possible to provide free shipping to, so we will need to add an additional shipping charge. This can be applied to non-metro, remote/outback areas, all of NT and non-Perth areas of WA, but it depends on your postcode. Please contact us if you would like to discuss shipping to these areas. Alternatively, we will contact you to discuss this before shipping your order. Additional postage fees may apply.
There are some locations that we are unable to ship bulky items to. If your delivery address is within one of these locations, we will contact you to discuss your order. These areas include non-mainland addresses and remote/outback locations where couriers do not offer a service or it is not commercially viable to ship the order.
There are also some locations that we cannot ship to at all. This includes some non-mainland addresses, and some remote areas. If your delivery address is in one of these areas, we will contact you to discuss your order before proceeding.
Standard Delivery is via Fastway delivery service. This requires a signature on collection, so please make sure someone is able to accept the goods at the shipping location. You may elect to give an authority for the goods to be left without a signature, but this is done at your own risk. Bags To Go cannot accept any responsibility for any items damaged or stolen once left by the courier driver.
We can now also ship small items such as wallets/handbags/small backpacks with Australia Post to PO Boxes or Parcel Lockers. All other items will be sent with our courier (Fastway, TNT etc.) and we will require a physical address for delivery.
If there is no one present to sign for your parcel, and you have not given Authority To Leave, then a calling card will be left with instructions on how you can arrange a re-delivery. This must be arranged within 24 hours of the initial delivery attempt. If this is not done then your parcel will be returned to our warehouse. Additional delivery fees will be charged if we are required to re-send the parcel.
Bags To Go takes no responsibility where an item has been returned to the depot due to access restrictions or no one home.
Suggested Delivery Times (Business Days from Date of Dispatch)
NSW - Sydney - Approximately 1-3 business days from time of dispatch for delivery to metro Sydney & up to 7+ days for NSW regional areas.
VIC - Melbourne - Approximately 1-3 business days from time of dispatch for delivery to metro Melbourne & up to 7+ days for VIC regional areas.
QLD - Brisbane - Approximately 2-5 business days from time of dispatch for delivery to metro Brisbane & up to 7+ days for QLD regional areas.
SA - Adelaide - Approximately 2-5 business days from time of dispatch for delivery to metro Adelaide & up to 7+ days for SA regional areas.
WA - Perth - Approximately 7-14 business days from time of dispatch for delivery to metro Perth & up to 14+ days for WA regional areas.
TAS - Hobart - Approximately 4-8 business days from time of dispatch for delivery to metro Hobart & Up to 7+ days for TAS regional areas.
All estimates above are business days from dispatch and are approximates only. Times sometimes may vary depending on issues outside of our control.
Please leave enough time for your order to be delivered if you are ordering luggage for an upcoming trip. We recommend you allow the maximum time stated above to avoid any disappointment.
Delays in postage services may occur from time to time but these are out of the control of the Bags To Go Team. If you experience any issues, please call us on 1300 224 786 or email email@example.com and we will work to resolve any issues as fast as possible when they arise.
If you require your order very urgently, we are occasionally able to help out in these situations. Please call us on 1300 224 786, or email firstname.lastname@example.org prior to placing your order to discuss your options.
Non-delivery or Non-acceptance of deliveries:
- If your parcel is returned to us due to non-collection or the delivery company not being able to contact you, we reserve the right to withhold a restocking & handling fee of 25% of the order total should a refund be requested.
- If your parcel is returned to us due to non-collection or the delivery company not being able to contact you, we can re-ship your parcel at your request, but all postage costs for a reship may be charged to you. We will always notify customers if any extra charges might be incurred before taking any action.
- Should you refuse delivery of your parcel within our stated delivery time-frame, we reserve the right to charge a 25% re-stocking & handling fee if a refund is requested.
You have the option to add insurance cover to your purchase. This means the team at Bags To Go will deal with any issues that arise once your bag has left our depot. This also means that Bags To Go will cover any loss or damages that occurs after your order has left our depot. This does not include any items left without a signature. Items left are done so at your risk. Bags To Go accepts no responsibility for any damage or theft once an item has been delivered.
Authority To Leave
If you select the 'authority to leave' option when checking out, and if you do not leave a customer note on where to leave your parcel, the courier will leave your order at your front door. Please note: Bags To Go and the courier company cannot be held responsible for lost or damaged deliveries after they have been dropped off.
For info on returning goods back to us, please see our Refunds & Exchanges page.