Shipping & Delivery

Standard Domestic Shipping

We offer FREE* delivery on all orders over $80!  For orders under $80, a flat shipping rate of $10 will apply.

 *This free delivery offer excludes orders to locations that are considered remote or regional as classified by our delivery providers.  To these locations, an additional shipping fee applies depending on the size of the item ordered.

Estimated Delivery Times (Business Days from Date of Dispatch)

 *These estimates are based on shipping from our main warehouse in Canberra, however we also have warehouses located in Brisbane and Perth that hold stock of most of our online ranges.  As such, in most instances we are able to ship to QLD and WA locations with much shorter shipping timeframes than estimated above.  If you require an item quicker than the estimates above, please contact us ASAP and we can check if we can dispatch from your local warehouse.

All estimates above are business days from date of dispatch and are approximates only. We endeavor to dispatch all credit-approved orders within 2 business days, and are generally able to ship orders same-day or within 24 hours. Whilst every effort is made to ship and deliver orders as per the above guidelines, various factors can affect these time frames and some issues are outside of our control.

Whilst it is rare, delays during transit may occur from time to time and are unfortunately out of the control of the Bags to Go Team. If you have any concerns about whether an order will be shipped in time, or experience any issues with the delivery, please send us a message and we will work to resolve any issues as fast as possible, if they arise.

Express Shipping

We service most metropolitan areas with Express Post, with rates automatically calculated at the checkout for eligible areas.  Express shipping can be dependent on local warehouse stock availability and we will contact you as soon as possible to discuss your order in the rare event that any issues arise. We will prioritise your order for dispatch and ensure it gets sent using the quickest dispatch location possible.

In addition to Express Post, we also have other express freight partners including same-day shipping in Brisbane, Perth, Canberra and Cairns (item dependent).  If your order is required very urgently, please contact our online store during business hours (Monday - Friday) prior to placing your order to discuss your options.  

International Shipping

We are now offering shipping into New Zealand on smaller items via Australia Post International Express.

 Cost

Orders to NZ incur a flat rate fee of $18NZD per order.

All prices shown for NZ customers are in NZD and is the price exclusive on any GST or sales tax – we do not charge GST or tax on any orders with a NZ shipping address. You should check with the relevant authority in your country if any import fees or taxes will apply, but they generally don’t worry about small value items.

Shipping Time

Please allow 9-14 business days for delivery of your item. This may vary during busy shopping times (Christmas/Black Friday)

Tracking

You will receive tracking via email once your item is packed and it will become active once the parcel is collected by Aus Post.

 Returns

If you wish to return an item for change of mind please be aware that all return shipping costs are the responsibility of the customer. Goods will only be refunded once items are received back by us – please keep tracking information for any items sent.

For further information on international shipping please get in touch with our friendly team via email (help@bagstogo.com.au)