Frequently Asked Questions

  How do I operate my new fixed TSA combination lock?

  My goods have not arrived yet?

  My goods have been received damaged?

  I haven't received an email confirmation of my order?

  I have ordered the wrong item. Will Bags To Go refund my postage cost?

  I have received goods that are different from what I ordered. What happens next?

  My product is faulty. How do I make a warranty claim?

  How are suitcases measured?

  Is this bag appropriate for carry-on?