Frequently Asked Questions

  • I haven't received an email confirmation of my order?
  • My goods have not arrived yet?
  • I have changed my mind and would like to return or exchange my item?
  • I have ordered the wrong item. Will Bags To Go refund my postage cost?
  • I have received goods that are different from what I ordered. What happens next?
  • My goods have been received damaged?
  • My product is faulty. How do I make a warranty claim?
  • How are suitcases measured?
  • Is this bag appropriate for carry-on?
  • How do I operate my new fixed TSA combination lock?

Enquire Online

Complete this simple form and we’ll get back to you as soon as possible