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Warranty Claims

If you have an issue with your item and wish to have it assessed under warranty, please return it to your nearest Bags To Go store or Authorised repairer for assessment. We sell a huge number of brand-name goods, and each offer a slightly different warranty, so please read your tags carefully for any warranty information specific to your item.

Warranty will generally cover manufacturing defects but will not cover any damage caused by misuse, exposure to extreme tempartures, accidental damage, carrier damage or wear and tear. If you have an issue with your TSA lock, please ensure that you have followed the instructions carefully. A lock that has been set incorrectly or where the code has been forgotten is not covered under warranty.

Generally manufacturers will not cover any of the following under warranty:

  • Damage to the item that is the result of misuse or the actions of others
  • Cracks, dents,rips,cuts, scratches, scuff/wear marks
  • General wear/tear
  • Bends/kinks/dents in trolley system

We recommend that you always check your items as soon as they come back into your poesession. Any damage that is caused while in the care of a third party should be claimed with that party (Airline/Train/Bus/Taxi/Cruise etc) before continuing on your journey. Alternatively some Travel Insurance Policies have cover for accidental damage to personal belongings.


For more information on your warranty and service centre locations please click on your brand below:

Samsonite Australia - Ph: 1800 331 690

Antler Luggage Ph: 1300 268 537

American Tourister Ph: 1800 331 690

Delsey Luggage 

High Sierra Ph: 1800 331 690

Black Wolf Ph: 1800 227 070

Pacsafe Ph: 08 9221 6617

IT Luggage  email: [email protected] 




Compass Ph: 1300 224 786


Cant find your brand? Contact or visit your local repairer to see if they service your brand for warranty claims:

ACT:    Joes Boots - Unit 2/33 Jardine Street Kingston Ph:02 62956162

NSW:  Custom Luggage Co - 317 Sussex St Syndey Ph: 02 96211099

           Sydney Luggage Centre - 1149 Botany Rd, Mascot Ph:02 96696381

QLD:   Addwest Shoe and Luggage Repairs - 75 Vulture St, West End, Brisbane Ph: 07 38445416

           Broadbeach Shoe and Bag Repairs - 5/2713 Main Place, Braodbeach Ph:07 55701091

SA:      Luggage Place - 107 Gilberst St, Adelaide Ph:08 82312119

VIC:    The Repair Place - 423-425 Springvale Rd, Forest Hill Ph:03 94947869

           Walkalong - 515 Camberwell Rd, Camberwell Ph:03 98892800

           Gregorys Bag and Show Repairs - 6 Leake St Essendon Ph: 03 93796137

WA:    Leather and Luggage Repair Centre - 317 Walcott St, Mt Lawley Ph: 08 94431800


Need help? Our friendly staff can provide you with additional assistance instore or online. Simply contact us via email ([email protected]) or drop into your local store.