If you have an issue with your item and wish to have it assessed under warranty, please return it to your nearest Bags To Go store or Authorised repairer for assessment. We sell a huge number of brand-name goods, and each offer a slightly different warranty, so please read your tags carefully for any warranty information specific to your item.
Warranty will generally cover manufacturing defects but will not cover any damage caused by misuse, exposure to extreme tempartures, accidental damage, carrier damage or wear and tear. If you have an issue with your TSA lock, please ensure that you have followed the instructions carefully. A lock that has been set incorrectly or where the code has been forgotten is not covered under warranty.
Generally manufacturers will not cover any of the following under warranty:
- Damage to the item that is the result of misuse or the actions of others
- Cracks, dents,rips,cuts, scratches, scuff/wear marks
- General wear/tear
- Bends/kinks/dents in trolley system
We recommend that you always check your items as soon as they come back into your poesession. Any damage that is caused while in the care of a third party should be claimed with that party (Airline/Train/Bus/Taxi/Cruise etc) before continuing on your journey. Alternatively some Travel Insurance Policies have cover for accidental damage to personal belongings.
For more information on your warranty and service centre locations please click on your brand below:
Samsonite Australia - Ph: 1800 331 690
Antler Luggage Ph: 1300 268 537
American Tourister Ph: 1800 331 690
High Sierra Ph: 1800 331 690
Black Wolf Ph: 1800 227 070
Pacsafe Ph: 08 9221 6617
IT Luggage email: [email protected]
Compass Ph: 1300 224 786
Cant find your brand? Contact or visit your local repairer to see if they service your brand for warranty claims:
ACT: Joes Boots - Unit 2/33 Jardine Street Kingston Ph:02 62956162
NSW: Custom Luggage Co - 317 Sussex St Syndey Ph: 02 96211099
Sydney Luggage Centre - 1149 Botany Rd, Mascot Ph:02 96696381
QLD: Addwest Shoe and Luggage Repairs - 75 Vulture St, West End, Brisbane Ph: 07 38445416
Broadbeach Shoe and Bag Repairs - 5/2713 Main Place, Braodbeach Ph:07 55701091
SA: Luggage Place - 107 Gilberst St, Adelaide Ph:08 82312119
VIC: The Repair Place - 423-425 Springvale Rd, Forest Hill Ph:03 94947869
Walkalong - 515 Camberwell Rd, Camberwell Ph:03 98892800
Gregorys Bag and Show Repairs - 6 Leake St Essendon Ph: 03 93796137
WA: Leather and Luggage Repair Centre - 317 Walcott St, Mt Lawley Ph: 08 94431800
Need help? Our friendly staff can provide you with additional assistance instore or online. Simply contact us via email ([email protected]) or drop into your local store.