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Shipping Terms

We offer FREE* delivery on most orders over $80.  A flat rate of $10 applies to all shipping for orders under $80.

*Free delivery excludes orders to locations that are designated GREY ZONES by Fastway Couriers.  Delivery to these zones will incur an additional shipping fee of $35/carton.  Grey zone charges apply to all orders being delivered to the Northern Territory and Western Australia (most of Perth Metro is free), as well as Remote and Outback locations.

Grey/Metro zones are defined by Fastway Couriers for delivery purposes (ex Canberra or Brisbane), and will be automatically determined depending on your delivery postcode.

*Free delivery excludes orders that contain Pelican cases.  Due to the additional weight of these cases, a postage charge of $38.50/carton will be incurred.

There are some locations that we are unable to ship bulky items to.  If your delivery address is in one of these locations we will contact you to discuss your order before proceeding.  These areas include non-mainland addresses and remote/outback locations where our couriers do not offer a service.

We can ship small items with Australia Post, such as wallets, handbags, and small backpacks.  All other items will be sent with our courier, Fastway, and we will require a physical address for delivery.  Please contact us if you are charged $35 shipping, and we will refund this if it is a small item that we can send with Australia Post.

*With our low prices, there are some postcodes where it is not possible to provide free shipping, so we will need to add an additional shipping charge. This can be applicable to non-metro and remote areas, all of the Northren Territory, and non-Perth areas of Western Australia, but it depends on your postcode. Please contact us if you would like to discuss shipping to these areas.  Alternatively, we will contact you to discuss this before shipping your order.  Additional postage fees may apply.

Standard Delivery is via Fastway delivery service.  This requires a signature on collection, so please make sure someone is able to accept the goods at the shipping location.  You may elect to give an authority for the goods to be left without a signature, but this is done at your own risk.  Bags To Go cannot accept any responsibility for any items damaged or stolen once left by the courier driver.

For info on returning goods to us please see our Refunds and Exchanges page page.

If there is no one present to sign for your parcel, and you have not given an Authority To Leave, then a calling card will be left with instructions for you to arrange a re-delivery.  This must be arranged within 24 hours of the initial delivery attempt.  If this is not done then your parcel will be returned to our warehouse.  Additional delivery fees will be charged if we are required to re-send the parcel.

Bags To Go takes no responsibility where an item has been returned to the depot due to access restrictions or no one home.

Suggested Delivery Times (Business Days from Time of Dispatch)

 

NSW - Sydney approx. 1-3 business days delivery to metro Sydney & up to 7+ days for NSW regional areas - approx. Business days from time of dispatch

 

VIC - Melbourne approx. 1-3 business days delivery to metro Melbourne  & up to 7+ days for VIC regional areas - approx. Business days from time of dispatch

 

QLD - Brisbane approx. 2-5 business days delivery to metro Brisbane  & up to 7+ days for QLD regional areas - approx. Business days from time of dispatch

 

SA - Adelaide approx. 2-5 business days Adelaide & up to 7+ days for SA regional areas - approx. Business days from time of dispatch

 

WA - Perth approx. 7-14 business days metro Perth & up to 14+ days for WA regional areas - approx. Business days from time of dispatch

 

TAS - Hobart  approx. 4-8 business days Hobart  & Up to 7+ days for TAS regional areas - approx. Business days from time of dispatch

 

All times above are business days from dispatch and are approximate only. Times may vary depending on issues outside of our control. 

Please leave enough time for your order to be delivered if you are ordering luggage for an upcoming trip. We recommend you allow the maximum time stated above to avoid any disapointment.

Delays in postage services may occur from time to time but these are out of the control of the BAGS TO GO team. We will work to resolve any issues as fast as possible when they arise.

Non delivery or Non acceptance of deliveries:

  1. If your parcel is returned to us due to non collection or the delivery company not being able to contact you, we reserve the right to withold a restocking & handling fee of 25% of the order total should a refund be requested.
  2. If your parcel is returned to us due to non collection or the delivery company not being able to contact you, we can re-ship your parcel at your request, but all postage costs for a reship may be charged to you. We will always notify customers if any extra charges might be incurred before taking any action.
  3. Should you refuse delivery of your parcel within our stated delivery timeframe, we reserve the right to charge a 25% re-stocking & hadnling fee if a refund is requested.

 

Insurance

You have the option to add insurance cover to your purchase. This means the team at Bags To Go will deal with any issues that arise once your bag has left our depot. This also means that Bags To Go will cover any loss or damages that occurs after your order has left our depot. This does not include any items left without a signature. Items left are done so at your risk. Bags To Go accepts no responsibility for any damage or theft once an item has been delivered.

 

Authority To Leave

If you select the 'authority to leave' option when checking out, if you do not leave a customer note on where to leave your parcel, the courier will leave your order at your front door. Please note: Bags To Go and the courier company cannot be held responsible for lost or damaged deliveries after they have been dropped off.

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